FORMAL
WARRANTY
CLAIM
HOW
TO
MAKE A CLAIM. In the event damage has occurred to Products
or
Connected Equipment,
You
must
follow these
instructions:
(1)
Call Monster
within
two
(2)
months
after
You
discover a Product Defect
(or
should have discovered it,
if
such Product Defect was obvious);
(2)
Give a detailed explanation of
how
the
damage occurred;
(3)
Obtain a Return
Authorization
Number;
(4)
Upon receipt of a
claim
form
(which may
be
sent to
You
after
You
filed Your Formal Warranty Claim),
fill
out the
claim
form
entirely;
(5)
Return
the Products, shipping prepaid
by
You
(to
be
refunded
if
You
are entitled to a remedy
under
the Scope
of this
Limited
Warranty), to
Monster
for
verification
of damage, along
with
a copy of Your
original
sales
receipts and proof of purchase
(UPC
label
or
packing slip)
for
such Products, the completed
claim
form,
and
printed
Return
Authorization
Number
on
the
outside of the
return
package (the
claim
form
will
include
instructions
for
return!'
TELEPHONE NUMBERS. United States, 1 877 800-8989, Canada 866-348-4171, Ireland 353
65
6869
354,
Belgium
0800-79201,Czech Republic 800-142471,
Denmark
8088-2128, Finland 800-112768, France
0800-918201, Germany 0800-1819388, Greece 800-353-12008,
Italy
900-982-909,
Netheilands
0800-0228919,
Norway
800-10906, Russia 810-800-20051353, Spain 900-982-909, Sweden 020-792650,
United Kingdom 0800-0569520
FURTHER PROCEEDINGS.
Monster
will
determine
whether
a Product Defect existed and
the
damage
to
the
Connected
Equipment
was caused by
the
Product.
You
must
allow
Monster
access to the
premises
and site
where
the
damage occurred and
all
equipment
and
property
related
thereto
for
Monster
inspection
by
its employees
or
authorized representatives.
Monster
may, at
its
discretion,
direct
You
to obtain a
repair
estimate
at a service
center
or,
to send the Connected
Equipment
to
Monster
for
repair. If a
repair
estimate
is required,
You
will
be
instructed
on
how
to
properly
submit
the
estimate
and the
resulting
invoice
to
Monster
for
payment. Any fees
for
repairs may
be
negotiated by Monster.
TIMING. If
You
bring
a
Formal
Warranty
Claim and
fully
comply
with
all
terms
and conditions
of
this
Limited
Warranty,
Monster
will
use its best
efforts
to provide
You
with
a
remedy
within
thirty
(30) days
after
receipt of Your
Formal
Warranty
Claim (if
You
reside in
the
United States -
forty-five
(45) days
if
You
reside
elsewhere), unless obstacles outside Monster's
control
delay the process.
Vers 1/26/2005 - US/EU ©2003 - 2009 Monster, LLC
19
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